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How to Place an Order

Simply browse the product categories that interest you. Once you've located an item to order, click on the "Add to Cart " button. You'll immediately be taken to the "View Cart" screen where you can verify the item you have selected, remove the item or adjust quantities. From the view cart screen you can either continue shopping and select additional items or checkout.

Canceling or Changing an Order

You can make changes to your order anytime during the checkout process prior to submitting the order. Once you have submitted the order you cannot make any changes. If you have submitted the order in error or need to make a change please contact customer support so we can assist you. Have your order invoice handy so we can more efficiently help you.

Return Policy and Procedures

You have 30 days starting from the day your item was shipped in which to receive a full refund on incorrectly shipped or defective items only. Returns must contain all of the original contents (product, manuals, instructions, etc...) and be in its original packaging and the product must be in new (unused) condition. We also require a copy of the original invoice or receipt in order to process your refund request.

Once you receive the return authorization information (which you must call in to obtain) you can return the product according to the instructions for a full refund less any restocking fees and shipping.

Payment Options

We accept Visa, MasterCard, and Discover credit cards. During checkout you'll be asked to enter your billing, shipping and credit card information. When you've finished entering this information, simply press the "Submit Order!" button.

Your credit card will be charged for the Order Total amount at time of shipping.

All pricing and shopping cart Subtotals, Taxes, and Grand Totals are in USD (United States Dollars).

Your credit card will be authorized in real-time using PayPal® Payment Services technology (usually takes less than 60 sec.). If the authorization is successful you will be presented with an order receipt and an e-mail copy of your order.

Promotion Policy

Promotion codes are a great way to save. We will offer promotion codes in several different ways including: Email, bi-fold, magazine ads, as well as direct promotions on the Outdoor Cooking website. In order for us to offer a variety of options to our customers we will often have multiple promotions running on our website simultaneously. Some of these promotions will require a "promo code" to be used at checkout time and others will not.

Due to the value of the promotions and promo codes we do not allow these offers to be stacked on top of one another. Therefore, promo codes may not be used along with some of our holiday, seasonal and discounted shipping sales. Also, only one promo code is allowed to be used at a time. Please review the promotions you are aware of to determine which is the better value.